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Thursday, April 27 2017 @ 10:38 PM EDT

The AutoPlay Window Pops Up and Closes Right Away When Media is Inserted

Solutions

I recently ran into an issue where a user would insert an SD card, CD, or other removable media and then the AutoPlay (note this is different from, though related to, AutoRun) dialog window pops up briefly for a split second and then closes itself automatically. At first I though the ESC key or something was stuck down, but that wasn't the case this time. In addition, it would even automatically exit the AutoPlay control panel window as soon as that opens.

 

It turns out that there are a number of software programs that could conflict with Windows AutoPlay. Examples include some virtualizing software and even some CD burning/CD writing software. In our case, it turned out to be an issue with a Motorola phone driver, of all things, that was loaded in the system (Motorola MotoHelper Driver). If that fits what is happening to you, you would want to uninstall the driver from the Programs and Features control panel.


Tag: microsoft windows microsoft autoplay autorun

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9 comments

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Authored by: Anonymous User on Thursday, April 07 2011 @ 12:41 AM EDT The AutoPlay Window Pops Up and Closes Right Away When Media is Inserted
I have been trying to fix this for a couple of days now. I never thought it would have been the Motorola driver helper thing. Thanks
Authored by: Gyakusetsu on Monday, October 31 2011 @ 01:42 AM EDT The AutoPlay Window Pops Up and Closes Right Away When Media is Inserted
Thank you! this was exactly the symptom I was having and removing the motorola driver totally fixed it. This was driving me insane!
Authored by: Anonymous User on Monday, October 31 2011 @ 01:52 PM EDT The AutoPlay Window Pops Up and Closes Right Away When Media is Inserted
I fixed this after trying everything for a few days by preventing the HP Digital Imaging Monitor from loading. I'm using Windows XP SP3. I went to Start->All Programs->Startup and deleted HP Digital Imaging Monitor. Now the Autoplay menu comes up when inserting the SD card and STAYS up.
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